PART-TIME /TEMPORARY Customer Experience Assistant
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5 Part-time 1 day ago Full Job Description JOB THIS IS A PART-TIME TEMPORARY LIMITED TERM ASSIGNMENTHours per week:
Up to 29 hoursProposed Schedule:
Up to 8 hours per day Proposed Work Days:
Three to four days per week Starting Hourly Rate:
$18 to $25 per hour depending on experience Closing date to apply is Friday, February 24, 2023, or upon receiving 25 qualified applicants, whichever occurs first Who we areWestern Municipal Water District (Western Water) is one of the largest public agencies in Riverside County, providing water and wastewater (sewer) services to nearly 1 million people across 527 square miles of inland southern California.
Our customers are an essential partner in ensuring long-term water resiliency for our region.
Together, the Western Water team is focused on being the definitive leader in water and wastewater (sewer) services, upholding the highest level of stakeholder trust, and ensuring an exceptional customer experience.
Western's Communications and Customer Experience department serves as Western Water's centralized source of public and community engagement, information, and support.
We work collaboratively to support the entire Western Water team.
We frequently interact with elected officials, executive management, community leaders, and customers to strategically develop customer-centric programming and share information with employees, customers, member agencies, businesses, community groups, the public, media, and other stakeholder groups.
What we are looking forWestern Water's Customer Experience Division is searching for an upbeat and reliable individual to provide future and existing customers with exceptional service.
The role of the Customer Experience assistant is to create exceptional brand and engagement experiences for our customers.
Reporting to the Customer Experience Manager, the incumbent will provide essential support to the Communications and Customer Experience department, while keeping our value of Service Excellence at the forefront of every activity.
EXAMPLE OF DUTIES The duties listed below highlight the anticipated work of the part-time assignment.
The omission of specific statements of duties do not exclude them from the position if the work is similar, related or a logical assignment.
Provide administrative assistance and support duties for the Communications and Customer Experience department.
Participate in and provide information and assistance to the public regarding various technical processes, procedures, and programs; interact with customers across channels and platforms.
Liase with internal stakeholders such as the development services and customer service teams to identify gaps and opportunities in the customer experience.
Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics to gauge how the brand is performing on customer experience performance parameters.
Read and interpret data to extract information that can be used to enhance the customer experience.
Support user and information experience improvements across digital engagement and communications tools.
Assist with customer engagement programs (i.
e.
, water use efficiency, education, surveys).
Assist with the logistical planning of customer engagement activities.
The part-time assistant position reports to the Customer Experience Manager.
MINIMUM QUALIFICATIONS Education and ExperienceAssociate degree or equivalent in completed college unitsRequired knowledge and ability to demonstrate experience using the following computer programs:
Adobe AcrobatWord Excel - Crucial for success of positionOutlookPowerPointMinimum two (2) years of customer service experienceKnowledge of development services processes and procedures preferredRequired License CA Class C Driver's License SUPPLEMENTAL INFORMATION PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS The characteristics described here are representative of those an employee encounters while performing the essential functions of this class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Employees are regularly required to use repetitive motion for keyboard use and writing; frequently grasp, reach overhead, hold and reach; sit for long periods of time; occasionally walk, use staircases, stand, kneel, stoop and bend; occasionally lift and carry up to 25 pounds or 60 pounds with assistance; constantly use overall vision; and frequently hear and talk, in person and on the phone.
Mental:
Employees should possess the ability to speak, read, and write English, in addition to exercising math and computer aptitude as required.
Employees work under pressure with frequent interruptions while communicating and interacting with a variety of District personnel, the public, and others encountered in the course of work.
The ability to explain, interpret, and apply related rules, regulations, policies and procedures; and work on multiple concurrent assignments, often within tight timeframes using good business judgment is necessary.
Environmental:
Employees primarily work in a temperature controlled office environment subject to typical office noise and settings.
Incumbents are expected to use principles of effective safety practices including the use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintaining safe personal and common workspaces.
Western is a tobacco free campus prohibiting smoking and the use of smokeless tobacco products, e-cigarettes, and unregulated nicotine products in any District vehicle and building, which includes any building owned and occupied, or leased and occupied, by the District, including, Headquarters, the Operations Center, and any remote facilities owned, leased and/or operated by the District.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Part-time 1 day ago Full Job Description JOB THIS IS A PART-TIME TEMPORARY LIMITED TERM ASSIGNMENTHours per week:
Up to 29 hoursProposed Schedule:
Up to 8 hours per day Proposed Work Days:
Three to four days per week Starting Hourly Rate:
$18 to $25 per hour depending on experience Closing date to apply is Friday, February 24, 2023, or upon receiving 25 qualified applicants, whichever occurs first Who we areWestern Municipal Water District (Western Water) is one of the largest public agencies in Riverside County, providing water and wastewater (sewer) services to nearly 1 million people across 527 square miles of inland southern California.
Our customers are an essential partner in ensuring long-term water resiliency for our region.
Together, the Western Water team is focused on being the definitive leader in water and wastewater (sewer) services, upholding the highest level of stakeholder trust, and ensuring an exceptional customer experience.
Western's Communications and Customer Experience department serves as Western Water's centralized source of public and community engagement, information, and support.
We work collaboratively to support the entire Western Water team.
We frequently interact with elected officials, executive management, community leaders, and customers to strategically develop customer-centric programming and share information with employees, customers, member agencies, businesses, community groups, the public, media, and other stakeholder groups.
What we are looking forWestern Water's Customer Experience Division is searching for an upbeat and reliable individual to provide future and existing customers with exceptional service.
The role of the Customer Experience assistant is to create exceptional brand and engagement experiences for our customers.
Reporting to the Customer Experience Manager, the incumbent will provide essential support to the Communications and Customer Experience department, while keeping our value of Service Excellence at the forefront of every activity.
EXAMPLE OF DUTIES The duties listed below highlight the anticipated work of the part-time assignment.
The omission of specific statements of duties do not exclude them from the position if the work is similar, related or a logical assignment.
Provide administrative assistance and support duties for the Communications and Customer Experience department.
Participate in and provide information and assistance to the public regarding various technical processes, procedures, and programs; interact with customers across channels and platforms.
Liase with internal stakeholders such as the development services and customer service teams to identify gaps and opportunities in the customer experience.
Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics to gauge how the brand is performing on customer experience performance parameters.
Read and interpret data to extract information that can be used to enhance the customer experience.
Support user and information experience improvements across digital engagement and communications tools.
Assist with customer engagement programs (i.
e.
, water use efficiency, education, surveys).
Assist with the logistical planning of customer engagement activities.
The part-time assistant position reports to the Customer Experience Manager.
MINIMUM QUALIFICATIONS Education and ExperienceAssociate degree or equivalent in completed college unitsRequired knowledge and ability to demonstrate experience using the following computer programs:
Adobe AcrobatWord Excel - Crucial for success of positionOutlookPowerPointMinimum two (2) years of customer service experienceKnowledge of development services processes and procedures preferredRequired License CA Class C Driver's License SUPPLEMENTAL INFORMATION PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS The characteristics described here are representative of those an employee encounters while performing the essential functions of this class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Employees are regularly required to use repetitive motion for keyboard use and writing; frequently grasp, reach overhead, hold and reach; sit for long periods of time; occasionally walk, use staircases, stand, kneel, stoop and bend; occasionally lift and carry up to 25 pounds or 60 pounds with assistance; constantly use overall vision; and frequently hear and talk, in person and on the phone.
Mental:
Employees should possess the ability to speak, read, and write English, in addition to exercising math and computer aptitude as required.
Employees work under pressure with frequent interruptions while communicating and interacting with a variety of District personnel, the public, and others encountered in the course of work.
The ability to explain, interpret, and apply related rules, regulations, policies and procedures; and work on multiple concurrent assignments, often within tight timeframes using good business judgment is necessary.
Environmental:
Employees primarily work in a temperature controlled office environment subject to typical office noise and settings.
Incumbents are expected to use principles of effective safety practices including the use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintaining safe personal and common workspaces.
Western is a tobacco free campus prohibiting smoking and the use of smokeless tobacco products, e-cigarettes, and unregulated nicotine products in any District vehicle and building, which includes any building owned and occupied, or leased and occupied, by the District, including, Headquarters, the Operations Center, and any remote facilities owned, leased and/or operated by the District.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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