Customer Service Representative
Riverside, CA Riverside, CA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 14 hours ago 14 hours ago 14 hours ago PURPOSE Under supervision, the employee performs a full range of Customer Service Duties.
Follow customer service policies and procedures to ensure consistent customer service and satisfaction.
Perform all aspects of processing orders, troubleshoots and resolves routine and non-routine customer complaints.
Resolves major problems with orders, delivery dates and/or service with assistance of Customer Service Team Lead.
B.
DUTIES General Overall Duties (1-8 listed below) Some of the duties of this position are those described below.
This job description does not state or imply that the duties listed are the only duties and responsibilities assigned to this position.
Employees holding this position will be required to perform any other job-related duties as requested by management.
Process all purchase orders and confirmations for all customers.
Communicates all outbound customer shipping needs with the Logistics Manager.
Develop and maintain good rapport with customer base and, when needed, solve customer service issues.
The Customer Base is defined as internal and external customers.
For example, internal customers are, but not limited to DRF Departments.
External customers are, but not limited to brokers, purchasing agents at the distributors, receiving managers at the distribution centers and buyers at the customer corporate level.
Processes customer and consumer complaints from start to finish.
Communicate regularly with Sales Department, Brokers, Customers, Production Scheduling, Customer Accounting, R&D, Quality, and Shipping.
Respond to consumer inquiries.
Field customer and consumer complaints and work with QA and Sales to respond appropriately to customers; maintain complaint database.
Field consumer inquiries and send follow up correspondence.
Track all complaints and provide QA Department information in a timely manner.
Other duties include preparing various management reports Specific Skills and Abilities Required.
1.
Knowledge of AX System for processing orders.
2.
Knowledge of Customer Portal process.
Strong PC software application knowledge using Excel, Word, Access, PowerPoint and the Internet.
Self-motivated, hands-on department head; ability to lead and provide direction, organization and supervision to the Customer Service Department.
Must be extremely detail oriented and proficient at basic mathematics.
Requires ability to handle multiple tasks at the same time.
7.
Applicant must work well within team environment.
8.
Ability to learn new programs, policies and procedures 9.
Must be able to handle confidential information C.
EDUCATION/EXPERIENCE 1.
High School Diploma 2.
Minimum 3 years' experience on the field (Food Industry is a plus) Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Holidays Monday to Friday Application Question(s):
Detail Orientated Order Processing? Able to work in a fast paced environment? Able to Multi- Task ? Strong PC software application knowledge? Education:
High school or equivalent (Preferred)
Experience:
Administrative Assistants & Receptionists:
1 year (Preferred) Customer service:
1 year (Preferred) Language:
English/Spanish (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Follow customer service policies and procedures to ensure consistent customer service and satisfaction.
Perform all aspects of processing orders, troubleshoots and resolves routine and non-routine customer complaints.
Resolves major problems with orders, delivery dates and/or service with assistance of Customer Service Team Lead.
B.
DUTIES General Overall Duties (1-8 listed below) Some of the duties of this position are those described below.
This job description does not state or imply that the duties listed are the only duties and responsibilities assigned to this position.
Employees holding this position will be required to perform any other job-related duties as requested by management.
Process all purchase orders and confirmations for all customers.
Communicates all outbound customer shipping needs with the Logistics Manager.
Develop and maintain good rapport with customer base and, when needed, solve customer service issues.
The Customer Base is defined as internal and external customers.
For example, internal customers are, but not limited to DRF Departments.
External customers are, but not limited to brokers, purchasing agents at the distributors, receiving managers at the distribution centers and buyers at the customer corporate level.
Processes customer and consumer complaints from start to finish.
Communicate regularly with Sales Department, Brokers, Customers, Production Scheduling, Customer Accounting, R&D, Quality, and Shipping.
Respond to consumer inquiries.
Field customer and consumer complaints and work with QA and Sales to respond appropriately to customers; maintain complaint database.
Field consumer inquiries and send follow up correspondence.
Track all complaints and provide QA Department information in a timely manner.
Other duties include preparing various management reports Specific Skills and Abilities Required.
1.
Knowledge of AX System for processing orders.
2.
Knowledge of Customer Portal process.
Strong PC software application knowledge using Excel, Word, Access, PowerPoint and the Internet.
Self-motivated, hands-on department head; ability to lead and provide direction, organization and supervision to the Customer Service Department.
Must be extremely detail oriented and proficient at basic mathematics.
Requires ability to handle multiple tasks at the same time.
7.
Applicant must work well within team environment.
8.
Ability to learn new programs, policies and procedures 9.
Must be able to handle confidential information C.
EDUCATION/EXPERIENCE 1.
High School Diploma 2.
Minimum 3 years' experience on the field (Food Industry is a plus) Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Holidays Monday to Friday Application Question(s):
Detail Orientated Order Processing? Able to work in a fast paced environment? Able to Multi- Task ? Strong PC software application knowledge? Education:
High school or equivalent (Preferred)
Experience:
Administrative Assistants & Receptionists:
1 year (Preferred) Customer service:
1 year (Preferred) Language:
English/Spanish (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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