Customer Service Representative
Nest Home Collections Nest Home Collections Riverside, CA Riverside, CA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 16 hours ago 16 hours ago 16 hours ago The Customer Service Representative is responsible for supporting customers and independent sales representatives by providing accurate information, answering questions, and responding to complaints.
This position reports directly to the Vice President.
Duties/
Responsibilities:
Answer telephone calls and customer service email inquiries timely to include, but not limited to, inquiries about available products, estimated shipment dates, invoices, etc.
Perform data entry and import new orders into the order processing system.
Edit orders to add/remove line items or cancel orders within the company's policy.
Enter orders onto the shipping spreadsheet.
Prepare product inventory reports by collecting and analyzing customer information.
Review daily shipping log, create bills of lading, pick demands & provide these documents to the warehouse to be shipped.
Process customer claims by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare and process company-approved credit memos.
Collaborate with other team members in other departments to find appropriate solutions to customer service needs.
Perform other duties as assigned Requirements:
Excellent attendance Strong communication skills both written and verbal Computer skills including (Microsoft Excel, Google Sheets, and MS Office Applications) Interpersonal skills including working with both internal and external customers.
Efficient data-entry skills Attention to detail and accuracy Able to multi-task, prioritize, and work under pressure to meet deadlines
Qualifications:
Bachelor's Degree in relevant field of study (e.
g.
Business, Business Administration, or Communications) preferred 1
years of proven customer support experience Strong phone contact handling skills and active listening Familiar with CRM systems and practices Compensation:
Compensation:
$20-$25/hour Competitive benefit package Paid holidays, sick & vacation leave Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Morning shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Ability to commute/relocate:
Riverside, CA 92518:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position reports directly to the Vice President.
Duties/
Responsibilities:
Answer telephone calls and customer service email inquiries timely to include, but not limited to, inquiries about available products, estimated shipment dates, invoices, etc.
Perform data entry and import new orders into the order processing system.
Edit orders to add/remove line items or cancel orders within the company's policy.
Enter orders onto the shipping spreadsheet.
Prepare product inventory reports by collecting and analyzing customer information.
Review daily shipping log, create bills of lading, pick demands & provide these documents to the warehouse to be shipped.
Process customer claims by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare and process company-approved credit memos.
Collaborate with other team members in other departments to find appropriate solutions to customer service needs.
Perform other duties as assigned Requirements:
Excellent attendance Strong communication skills both written and verbal Computer skills including (Microsoft Excel, Google Sheets, and MS Office Applications) Interpersonal skills including working with both internal and external customers.
Efficient data-entry skills Attention to detail and accuracy Able to multi-task, prioritize, and work under pressure to meet deadlines
Qualifications:
Bachelor's Degree in relevant field of study (e.
g.
Business, Business Administration, or Communications) preferred 1
years of proven customer support experience Strong phone contact handling skills and active listening Familiar with CRM systems and practices Compensation:
Compensation:
$20-$25/hour Competitive benefit package Paid holidays, sick & vacation leave Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Morning shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Ability to commute/relocate:
Riverside, CA 92518:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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