Customer Service Representative
5.
0 Riverside, CA Riverside, CA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 1 day ago 1 day ago 1 day ago Are you ready for a thrilling opportunity? Mike's Custom Flooring, Inc.
has just acquired Flexitions and is on the lookout for a dynamic Customer Service Representative to join our expanding team.
As the go-to person for our newly acquired business, you'll be at the forefront of building and nurturing positive relationships with our cherished customers.
This is not just a job; it's a chance for a responsible and growth-oriented individual like YOU to make a lasting impact on the success of our company as it propels forward under our primary company's umbrella.
Responsibilities that Make a Difference:
Customer Support:
Deliver not just customer service, but exceptional customer experiences! Your role involves handling inquiries, concerns, and issues with a touch of professionalism and urgency, leaving our customers delighted.
Product Knowledge:
Become the guru of our products and services! Dive deep into the details, stay on top of updates, promotions, and changes - all to empower you to effectively assist our customers and be their trusted guide.
Problem Resolution:
You're not just solving problems; you're turning challenges into victories.
Investigate and resolve customer complaints swiftly and with satisfaction.
Collaborate with other departments to conquer complex issues and provide top-notch solutions.
Communication:
Your communication is like a beacon in the dark - clear, concise, and guiding.
Keep our customers and internal teams in the loop, updating them on the status of their inquiries and ensuring a seamless resolution process.
Documentation:
Be the meticulous scribe of our customer interactions! Accurately document in our CRM system, and use your insights to provide valuable feedback to management.
Cross-functional Collaboration:
Team up with other departments - sales, marketing, and product development - to share your customer insights and contribute to the enhancement of the overall customer experience.
Continuous Improvement:
Your mindset is all about progress! Identify opportunities for process improvements and be the source of innovative ideas to elevate customer satisfaction.
Stay on the cutting edge by actively participating in training sessions on industry trends and best practices.
Qualifications that'll Set You Apart:
High school diploma or equivalent.
Previous experience in customer service or a related field is a plus.
Stellar communication skills, both written and verbal.
Proven problem-solving and critical-thinking abilities.
A team player who can also shine independently.
Detail-oriented with a commitment to delivering exceptional service.
Tech-savvy - a knack for learning computer software is essential, as you'll be using Google Workspace, spreadsheets, Shopify, printers, email clients, and more.
Why this Role is Your Next Adventure:
This position is not just a job; it's a journey.
Join us in the exciting growth and expansion at Mike's Custom Flooring, Inc.
If you're a dedicated and enthusiastic individual ready to embark on this thrilling venture, we invite you to be part of our success story.
Apply now and let's create something extraordinary together! Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Dental insurance Flexible schedule Paid time off Vision insurance Experience level:
2 years No experience needed Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) E-commerce:
1 year (Preferred) Ability to Commute:
Riverside, CA 92507 (Preferred) Ability to Relocate:
Riverside, CA 92507:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Riverside, CA Riverside, CA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 1 day ago 1 day ago 1 day ago Are you ready for a thrilling opportunity? Mike's Custom Flooring, Inc.
has just acquired Flexitions and is on the lookout for a dynamic Customer Service Representative to join our expanding team.
As the go-to person for our newly acquired business, you'll be at the forefront of building and nurturing positive relationships with our cherished customers.
This is not just a job; it's a chance for a responsible and growth-oriented individual like YOU to make a lasting impact on the success of our company as it propels forward under our primary company's umbrella.
Responsibilities that Make a Difference:
Customer Support:
Deliver not just customer service, but exceptional customer experiences! Your role involves handling inquiries, concerns, and issues with a touch of professionalism and urgency, leaving our customers delighted.
Product Knowledge:
Become the guru of our products and services! Dive deep into the details, stay on top of updates, promotions, and changes - all to empower you to effectively assist our customers and be their trusted guide.
Problem Resolution:
You're not just solving problems; you're turning challenges into victories.
Investigate and resolve customer complaints swiftly and with satisfaction.
Collaborate with other departments to conquer complex issues and provide top-notch solutions.
Communication:
Your communication is like a beacon in the dark - clear, concise, and guiding.
Keep our customers and internal teams in the loop, updating them on the status of their inquiries and ensuring a seamless resolution process.
Documentation:
Be the meticulous scribe of our customer interactions! Accurately document in our CRM system, and use your insights to provide valuable feedback to management.
Cross-functional Collaboration:
Team up with other departments - sales, marketing, and product development - to share your customer insights and contribute to the enhancement of the overall customer experience.
Continuous Improvement:
Your mindset is all about progress! Identify opportunities for process improvements and be the source of innovative ideas to elevate customer satisfaction.
Stay on the cutting edge by actively participating in training sessions on industry trends and best practices.
Qualifications that'll Set You Apart:
High school diploma or equivalent.
Previous experience in customer service or a related field is a plus.
Stellar communication skills, both written and verbal.
Proven problem-solving and critical-thinking abilities.
A team player who can also shine independently.
Detail-oriented with a commitment to delivering exceptional service.
Tech-savvy - a knack for learning computer software is essential, as you'll be using Google Workspace, spreadsheets, Shopify, printers, email clients, and more.
Why this Role is Your Next Adventure:
This position is not just a job; it's a journey.
Join us in the exciting growth and expansion at Mike's Custom Flooring, Inc.
If you're a dedicated and enthusiastic individual ready to embark on this thrilling venture, we invite you to be part of our success story.
Apply now and let's create something extraordinary together! Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Dental insurance Flexible schedule Paid time off Vision insurance Experience level:
2 years No experience needed Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) E-commerce:
1 year (Preferred) Ability to Commute:
Riverside, CA 92507 (Preferred) Ability to Relocate:
Riverside, CA 92507:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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