County of Riverside
ABOUT THE POSITIONThe Department of Child Support Services is seeking to fill multiple vacancies for Child Support Specialist that will be located in Riverside.
The incumbents will review, evaluate, recommend disposition of, and initiate legal action on complaints of failure to provide child or medical support.
They will perform in-office investigative work related to the establishment and enforcement of paternity, child support, and medical support orders.
The incumbents will perform other related duties as required.
The Department highly desires candidates with excellent customer service, who have experience with interviewing and eliciting information from individuals for investigative purposes; who have experience with large case management; who have experience generating legal documents to be filed in court, communicating with individuals from internal and external agencies; and individuals who possess a valid California Driver's License.
Knowledge of the CSE (Child Support Enforcement System), Cal-SAWS and child support law is desirable.
Bilingual-Spanish is not a requirement.
Minimum of two years as a Child Support Interviewer, legal clerk, or paralegal experience preferred.
Meet the Team! County of Riverside Department of Child Support Services works with parents and guardians to ensure children and families receive court-ordered financial and medical support.
Services provided included locating, establishing paternity; establishing, modifying, and enforcing a court order for child support; and establishing, modifying, and enforcing an order for health coverage.
Can you see yourself here? EXAMPLES OF ESSENTIAL DUTIESo Perform in office interviews for the establishment and enforcement of paternity, child support, and medical support orders.
o Interview complainants and witnesses regarding suspected family/child support law violations; obtain statements, documents, and similar factual material pertinent to the location of non-custodial parent; verify information by mail, telephone, or interviews in the office.
o Interview non-custodial parents to determine paternity, ability to pay, and willingness to pay; effect stipulated support agreements; may take a variety of actions to determine paternity (e.
g.
, arranging blood tests and obtaining statements from witnesses).
o Initiate civil or criminal legal actions to provide payments; monitor cases to determine compliance with payment arrangements and court orders by reviewing payment records through computer data systems, and by evaluating information from complainants; perform mathematical computations on child support cases.
o Enforce court order obligations through communication by mail, telephone, or office interview with the non-custodial parent.
o Prepare written recommendations for criminal or civil court actions as required for cases of noncompliance by non-custodial parent.
o Assist in the preparation for court actions and coordinate court recommendations with Deputy Child Support Attorneys by obtaining additional information and statements, and by appearing as a witness in court.
o Initiate reciprocal petitions to obtain support from parents residing in other domestic or foreign jurisdictions; provide enforcement on reciprocal petitions received from other jurisdictions.
o Take enforcement actions as necessary (e.
g.
, declarations in support of writs of execution, property liens, wage assignments, contempt motions, criminal contempt, or failure to provide complaints).
o Serve court documents in the office as required; may make fraud referrals to the Department of Public Social Services.
MINIMUM QUALIFICATIONS OPTION I Education:
Graduation from high school or attainment of a satisfactory score on a G.
E.
D.
test.
Experience:
Two years of experience equivalent to a County of Riverside Child Support Interviewer or five years of clerical experience in a Department of Child Support Services agency.
OPTION II Education:
Graduation from high school or attainment of a satisfactory score on a G.
E.
D.
test.
Experience:
Two years of customer service experience in which the primary duties involved one or more of the following:
1) interviewing the public to obtain and secure information, or 2) high volume public contact which required problem resolution.
OPTION III Education:
Graduation from high school or attainment of a satisfactory score on a G.
E.
D.
test.
Experience:
Two years in the collection of past due debts requiring direct contact with concerned parties and the use of collections techniques on a regular basis.
OPTION IV Education:
Completion of 60 semester or 90 quarter units from an accredited college or university with coursework in sociology, civil law, psychology, business, or a related field to the assignment.
Experience:
None required.
ALL OPTIONS Knowledge of:
The principles and techniques of interviewing; objectives and methods of the enforcement of family/child support law.
Ability to:
Interview and elicit information from individuals for investigative purposes; speak and write effectively; interact over the telephone and in person with a wide variety of personalities under stressful conditions; research and extract factual information from a variety of records and other sources; perform mathematical computations, analyze information, draw logical conclusions, and make sound recommendations on the basis of laws, rules, and regulations; perform strong analytical and negotiation skills; establish and maintain effective working relationships with the public, co-workers, and members of other County departments and law enforcement agencies; promote and support an environment of cooperation and respect.
SUPPLEMENTAL INFORMATIONOther RequirementsMinimally qualified candidates will be required to pass a computerized assessment in order to be considered for this position.
Incumbents must be able to pass an extensive background check.
License/Certificate:
Possession of a valid California Driver's License will be required.
Testing Information, OnlineAll candidates will be required to take an online test as part of the application process for this position.
The test must be taken through SHL.
Candidates who meet the position requirements will be emailed a link to take the online test.
It is strongly recommended that all candidates maintain a valid email in their contact information on their NeoGov/GovernmentJobs.
com account.
It is important that the instructions provided in the email are followed exactly.
The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment.
The County does not provide test scores to applicants.
Veterans' PreferenceThe County has a Veterans Preference Policy.
Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s).
A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.
See the policy here ( Download PDF reader ).
Reasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA).
Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above.
For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
http:
//dao.
rc-hr.
com/.
What's Next?This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Department of Child Support Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Application PeriodBASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted.
Changes or alterations cannot be accepted.
No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.
A description of job duties directly copied from the job classification or job posting will not be considered.
All applicants are required to provide a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account, prior to the closing date of the job posting.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc.
( AICE ).
For questions regarding this recruitmentFor specific questions regarding this position, contact Claudrina Suazo at csuazo@rivco.
org.
If you are experiencing technical problems, you may contact the governmentjobs.
com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.
com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE:
A choice of different medical, dental and visions plan are available to elect.
The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note:
Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits.
See the list here.
MISCELLANEOUS RETIREMENT:
County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
Tier I (Classic Member - Formula 3% @ 60):
Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions.
The employee contribution is eight (8%) percent.
Tier II (Classic Member - Formula 2% @ 60):
Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside.
The employee contribution is seven (7%) percent.
Tier III (PEPRA New Member - Formula 2% @ 62):
Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
As of July 1, 2020, the employee contribution is 7.
25% and subject to change annually.
A new member is defined as any of the following:
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as classic members.
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only.
Additional questions regarding retirement formulas can be sent to retirement@rivco.
org or by calling the Benefits Information Line at (951) 955-4981,Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you.
CalPERS is governed by the Public Employees' Retirement Law.
The Retirement Law is complex and subject to change.
If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION:
Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)4< 9 years = 120 Hours (15 Days)10 or more years = 160 Hours (20 Days)Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE:
Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS:
Normally 12 paid holidays per yearBEREAVEMENT LEAVE:
Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)BASIC LIFE INSURANCE:
Equal to one times annual base salary not to exceed $50,000 of term life coverage.
Premiums are paid by the County.
Additional Supplemental Life plan is available for employee purchase.
DISABILITY:
Short-term Disability benefit pays up to a maximum of $461.
54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION:
A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER:
There may be other benefit provisions as specified in the applicable Memorandum of Understanding.
Please contact the recruiter listed on the job posting directly for more information.
About the Company:
County of Riverside The County of Riverside offers an aray of professions, careers, and opportunites within over 40 diverse departments California's fourth largest county by population is expanding its economy, working to make Riverside County as business-friendly as possible and using health and recreations strategies to make the county a healthier place for residents.
Each year, millions visit the county to take advantage of the glorious desert winter, attend the Riverside County Fair and National Date Festival, the Balloon and Wine Festival, the Palm Springs International Film Festival, the Coachella and Stagecoach mega-concerts, the Paribas Open at the Indian Wells Tennis Center and the Humana Challenge, the golf tournament formerly known as the Bob Hope Classic.
All those, combined with a rich cultural heritage and frontier history, make Riverside County a great place live, work, and play.
With rivers, mountain peaks, deserts and fertile valleys, Riverside County offers diversity that few locations can match.
More than two million people live in Riverside County, taking advantage of affordable housing, nearby beaches, mountains, hiking and bike trails, the Wine Country near Temecula and resorts that offer oases in the desert.
Company Size:
10,000 employees or moreIndustry:
Government and MilitaryFounded:
0.
Estimated Salary: $20 to $28 per hour based on qualifications.
The incumbents will review, evaluate, recommend disposition of, and initiate legal action on complaints of failure to provide child or medical support.
They will perform in-office investigative work related to the establishment and enforcement of paternity, child support, and medical support orders.
The incumbents will perform other related duties as required.
The Department highly desires candidates with excellent customer service, who have experience with interviewing and eliciting information from individuals for investigative purposes; who have experience with large case management; who have experience generating legal documents to be filed in court, communicating with individuals from internal and external agencies; and individuals who possess a valid California Driver's License.
Knowledge of the CSE (Child Support Enforcement System), Cal-SAWS and child support law is desirable.
Bilingual-Spanish is not a requirement.
Minimum of two years as a Child Support Interviewer, legal clerk, or paralegal experience preferred.
Meet the Team! County of Riverside Department of Child Support Services works with parents and guardians to ensure children and families receive court-ordered financial and medical support.
Services provided included locating, establishing paternity; establishing, modifying, and enforcing a court order for child support; and establishing, modifying, and enforcing an order for health coverage.
Can you see yourself here? EXAMPLES OF ESSENTIAL DUTIESo Perform in office interviews for the establishment and enforcement of paternity, child support, and medical support orders.
o Interview complainants and witnesses regarding suspected family/child support law violations; obtain statements, documents, and similar factual material pertinent to the location of non-custodial parent; verify information by mail, telephone, or interviews in the office.
o Interview non-custodial parents to determine paternity, ability to pay, and willingness to pay; effect stipulated support agreements; may take a variety of actions to determine paternity (e.
g.
, arranging blood tests and obtaining statements from witnesses).
o Initiate civil or criminal legal actions to provide payments; monitor cases to determine compliance with payment arrangements and court orders by reviewing payment records through computer data systems, and by evaluating information from complainants; perform mathematical computations on child support cases.
o Enforce court order obligations through communication by mail, telephone, or office interview with the non-custodial parent.
o Prepare written recommendations for criminal or civil court actions as required for cases of noncompliance by non-custodial parent.
o Assist in the preparation for court actions and coordinate court recommendations with Deputy Child Support Attorneys by obtaining additional information and statements, and by appearing as a witness in court.
o Initiate reciprocal petitions to obtain support from parents residing in other domestic or foreign jurisdictions; provide enforcement on reciprocal petitions received from other jurisdictions.
o Take enforcement actions as necessary (e.
g.
, declarations in support of writs of execution, property liens, wage assignments, contempt motions, criminal contempt, or failure to provide complaints).
o Serve court documents in the office as required; may make fraud referrals to the Department of Public Social Services.
MINIMUM QUALIFICATIONS OPTION I Education:
Graduation from high school or attainment of a satisfactory score on a G.
E.
D.
test.
Experience:
Two years of experience equivalent to a County of Riverside Child Support Interviewer or five years of clerical experience in a Department of Child Support Services agency.
OPTION II Education:
Graduation from high school or attainment of a satisfactory score on a G.
E.
D.
test.
Experience:
Two years of customer service experience in which the primary duties involved one or more of the following:
1) interviewing the public to obtain and secure information, or 2) high volume public contact which required problem resolution.
OPTION III Education:
Graduation from high school or attainment of a satisfactory score on a G.
E.
D.
test.
Experience:
Two years in the collection of past due debts requiring direct contact with concerned parties and the use of collections techniques on a regular basis.
OPTION IV Education:
Completion of 60 semester or 90 quarter units from an accredited college or university with coursework in sociology, civil law, psychology, business, or a related field to the assignment.
Experience:
None required.
ALL OPTIONS Knowledge of:
The principles and techniques of interviewing; objectives and methods of the enforcement of family/child support law.
Ability to:
Interview and elicit information from individuals for investigative purposes; speak and write effectively; interact over the telephone and in person with a wide variety of personalities under stressful conditions; research and extract factual information from a variety of records and other sources; perform mathematical computations, analyze information, draw logical conclusions, and make sound recommendations on the basis of laws, rules, and regulations; perform strong analytical and negotiation skills; establish and maintain effective working relationships with the public, co-workers, and members of other County departments and law enforcement agencies; promote and support an environment of cooperation and respect.
SUPPLEMENTAL INFORMATIONOther RequirementsMinimally qualified candidates will be required to pass a computerized assessment in order to be considered for this position.
Incumbents must be able to pass an extensive background check.
License/Certificate:
Possession of a valid California Driver's License will be required.
Testing Information, OnlineAll candidates will be required to take an online test as part of the application process for this position.
The test must be taken through SHL.
Candidates who meet the position requirements will be emailed a link to take the online test.
It is strongly recommended that all candidates maintain a valid email in their contact information on their NeoGov/GovernmentJobs.
com account.
It is important that the instructions provided in the email are followed exactly.
The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment.
The County does not provide test scores to applicants.
Veterans' PreferenceThe County has a Veterans Preference Policy.
Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s).
A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.
See the policy here ( Download PDF reader ).
Reasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA).
Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above.
For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
http:
//dao.
rc-hr.
com/.
What's Next?This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Department of Child Support Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Application PeriodBASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted.
Changes or alterations cannot be accepted.
No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.
A description of job duties directly copied from the job classification or job posting will not be considered.
All applicants are required to provide a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account, prior to the closing date of the job posting.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc.
( AICE ).
For questions regarding this recruitmentFor specific questions regarding this position, contact Claudrina Suazo at csuazo@rivco.
org.
If you are experiencing technical problems, you may contact the governmentjobs.
com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.
com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE:
A choice of different medical, dental and visions plan are available to elect.
The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note:
Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits.
See the list here.
MISCELLANEOUS RETIREMENT:
County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
Tier I (Classic Member - Formula 3% @ 60):
Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions.
The employee contribution is eight (8%) percent.
Tier II (Classic Member - Formula 2% @ 60):
Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside.
The employee contribution is seven (7%) percent.
Tier III (PEPRA New Member - Formula 2% @ 62):
Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
As of July 1, 2020, the employee contribution is 7.
25% and subject to change annually.
A new member is defined as any of the following:
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as classic members.
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only.
Additional questions regarding retirement formulas can be sent to retirement@rivco.
org or by calling the Benefits Information Line at (951) 955-4981,Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you.
CalPERS is governed by the Public Employees' Retirement Law.
The Retirement Law is complex and subject to change.
If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION:
Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)4< 9 years = 120 Hours (15 Days)10 or more years = 160 Hours (20 Days)Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE:
Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS:
Normally 12 paid holidays per yearBEREAVEMENT LEAVE:
Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)BASIC LIFE INSURANCE:
Equal to one times annual base salary not to exceed $50,000 of term life coverage.
Premiums are paid by the County.
Additional Supplemental Life plan is available for employee purchase.
DISABILITY:
Short-term Disability benefit pays up to a maximum of $461.
54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION:
A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER:
There may be other benefit provisions as specified in the applicable Memorandum of Understanding.
Please contact the recruiter listed on the job posting directly for more information.
About the Company:
County of Riverside The County of Riverside offers an aray of professions, careers, and opportunites within over 40 diverse departments California's fourth largest county by population is expanding its economy, working to make Riverside County as business-friendly as possible and using health and recreations strategies to make the county a healthier place for residents.
Each year, millions visit the county to take advantage of the glorious desert winter, attend the Riverside County Fair and National Date Festival, the Balloon and Wine Festival, the Palm Springs International Film Festival, the Coachella and Stagecoach mega-concerts, the Paribas Open at the Indian Wells Tennis Center and the Humana Challenge, the golf tournament formerly known as the Bob Hope Classic.
All those, combined with a rich cultural heritage and frontier history, make Riverside County a great place live, work, and play.
With rivers, mountain peaks, deserts and fertile valleys, Riverside County offers diversity that few locations can match.
More than two million people live in Riverside County, taking advantage of affordable housing, nearby beaches, mountains, hiking and bike trails, the Wine Country near Temecula and resorts that offer oases in the desert.
Company Size:
10,000 employees or moreIndustry:
Government and MilitaryFounded:
0.
Estimated Salary: $20 to $28 per hour based on qualifications.
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