County of Riverside
ABOUT THE POSITION The County of Riverside's Assessor- County Clerk- Recorder is seeking a qualified candidates for their Temporary Deputy Director of Programs and Operations to join the team in Riverside.
The most competitive candidates will have:
-Exemplary passion and focus on customer and user experience.
-Strong leadership skills, including the supervision, training, and mentorship of staff.
-Communicating effectively orally and in writing, including public speaking skills.
-Process improvement methodologies and human-centered design to visualize pain points and ideate potential solutionsMeet the Team! TAP
Benefits:
https:
//rc-hr.
com/temporary-medical-assignment-program-tapmap EXAMPLES OF ESSENTIAL DUTIESManage the Customer Experience portfolio and Employee Experience initiatives.
May represent and/or coordinate activities performed in the division with various County departments, boards, commissions, hearings and community groups; may represent the Assessor-Clerk-Recorder at meetings or hearings before Boards, commissions, trials, and community groups.
Plan, organize and direct the development of customer experience guidelines within the Assessor-Clerk-Recorder Department through subordinate supervisors.
Prepare and submit budget estimates for divisional operationsSeek out new partnerships and alliances, innovative system of program reporting and outcome measurement, and overall service system re-design for continuous improvement of client services.
Manage relationships with other County departments to establish Customer Service success at critical customer handoff points.
Oversee the development, implementation, and ongoing measurement of Customer and Employee Engagement Programs to enhance and develop new ACR services.
Develop and oversee programs compliant with laws, rules, and regulations and implement administrative and operational procedures to ensure accountability.
Design and conduct ongoing needs assessments for the department; compile, organize and analyze the data; rank needs accordingly, and determine what services and supports are required for the department's program; identify and assess training needs for department staff and arrange for training for optimal service to clients and constituents.
Chair the Customer Service Executive Council and Standing Commitee to bring all divisions within ACR together to support Customer Services and Employee Experience.
Define and manage Customer Experience (CX) metrics / dashboards to enable progress and measurement of CX initiatives.
Coordinate the implementation of program procedures with staff and systems personnel; develop, prepare, revise, and monitor the implementation of program plans and procedures.
Facilitate cross-divisional teams exploring, piloting, and implementing innovations to improve the customer experience and employee satisfaction / engagement.
Coordinate and supervise the hiring, assignment, training, and evaluation of subordinate staff; participate in the discipline of subordinates.
Oversee customer experience technologies.
MINIMUM QUALIFICATIONSEducation:
Graduation from an accredited college or university with a Bachelor's degree in social science, behavioral science, business, public administration, or a closely related field to the assignment.
(Additional qualifying experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.
)
Experience:
Four years in a managerial, administrative, supervisory, or staff capacity assigned primary responsibility for analysis and problem resolution recommendations related to organization operations, procedures, programs, budget, and/or personnel in a governmental agency.
This experience must have included gathering information from a variety of sources, performing basic statistical analysis, and writing reports of a standardized nature.
Knowledge of:
Principles, methods, and techniques of administration, organization, and management in a governmental or public agency environment; structures and function of local, state, and federal government and business as they relate to social services programs; advanced information gathering and statistical techniques; the elements of composition and report writing techniques; social and cultural factors affecting the needs of the community; supervision; grant writing; objectives and methods of community organization.
Ability to:
Plan, organize, and direct the operations of an organization; evaluate fiscal and operational programs, projects and procedures; develop efficient and effective program enforcement procedures, training methods and techniques; make appropriate program recommendations on budgeting and staffing; perform advanced statistical analysis and interpret the results accurately; supervise staff; compose narrative and/or statistical reports; communicate effectively verbally and in writing; speak effectively before large and small audiences; develop and maintain cooperative working relationships with a variety of department staff, government, business, community officials, and the news media; plan, organize, and manage a planning function related to social services; organize and direct community conferences and meetings.
SUPPLEMENTAL INFORMATIONVeterans' Preference The County has a Veterans Preference Policy.
Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s).
A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.
See the policy here ( Download PDF reader ).
What's Next?This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's Department of Child Support Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Reasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA).
Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above.
For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
http:
//dao.
rc-hr.
com/.
Application PeriodBASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Include relevant work experience details on resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.
A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc.
( AICE ).
GENERAL INFORMATIONIf you have any questions regarding this posting, please contact Brian Arcinas @ barcinas@rivco.
org If you are experiencing technical problems, you may contact the governmentjobs.
com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.
com or toll-free 1-855-524-5627.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting.
Click the 'Apply' link located on this page to submit your application.
For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.
rc-hr.
com.
A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL INSURANCE:
A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit.
Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.
Note:
Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits.
See the list here.
MISCELLANEOUS RETIREMENT:
County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
Tier I (Classic Member - Formula 3% @ 60):
Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions.
The employee contribution is eight (8%) percent.
Tier II (Classic Member - Formula 2% @ 60):
Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside.
The employee contribution is seven (7%) percent.
Tier III (PEPRA New Member - Formula 2% @ 62):
Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
As of July 1, 2020, the employee contribution is 7.
25% and subject to change annually.
A new member is defined as any of the following:
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as classic members.
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only.
Additional questions regarding retirement formulas can be sent to retirement@rivco.
org or by calling the Benefits Information Line at (951) 955-4981,Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you.
CalPERS is governed by the Public Employees' Retirement Law.
The Retirement Law is complex and subject to change.
If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION:
Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
401(a) MONEY PURCHASE PLAN:
County contribution of $50 per pay period towards choice between two 401(a) plan providers.
ANNUAL LEAVE (Bi-Weekly Accrual):
0 < 36 months = 8.
92 Hours36 to 108 or more months = 12.
00 HoursMaximum Annual Leave accumulation is 1,800 hours.
Employee may receive pay in lieu of up to 80 hours per calendar year.
Agency/Department Head may approve an additional 80 hours.
HOLIDAYS:
Normally 12 paid holidays per year.
BEREAVEMENT LEAVE:
5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances).
BASIC LIFE INSURANCE:
$50,000 of term life coverage.
Premiums are paid by the County.
Additional Supplemental Life plan is available for employee purchase.
LONG-TERM DISABILITY (LTD):
Benefit pays 66.
67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65.
Benefit can be coordinated with other available leave balances to provide up to 100% of pay.
POST RETIREMENT MEDICAL CONTRIBUTION:
A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the Management Resolution or applicable bargaining unit.
OTHER:
There may be other benefit provisions as specified in the applicable Memorandum of Understanding, Management Resolution, or Salary Ordinance.
Please contact the recruiter listed on the job posting directly for more information.
About the Company:
County of Riverside The County of Riverside offers an aray of professions, careers, and opportunites within over 40 diverse departments California's fourth largest county by population is expanding its economy, working to make Riverside County as business-friendly as possible and using health and recreations strategies to make the county a healthier place for residents.
Each year, millions visit the county to take advantage of the glorious desert winter, attend the Riverside County Fair and National Date Festival, the Balloon and Wine Festival, the Palm Springs International Film Festival, the Coachella and Stagecoach mega-concerts, the Paribas Open at the Indian Wells Tennis Center and the Humana Challenge, the golf tournament formerly known as the Bob Hope Classic.
All those, combined with a rich cultural heritage and frontier history, make Riverside County a great place live, work, and play.
With rivers, mountain peaks, deserts and fertile valleys, Riverside County offers diversity that few locations can match.
More than two million people live in Riverside County, taking advantage of affordable housing, nearby beaches, mountains, hiking and bike trails, the Wine Country near Temecula and resorts that offer oases in the desert.
Company Size:
10,000 employees or moreIndustry:
Government and MilitaryFounded:
0.
Estimated Salary: $20 to $28 per hour based on qualifications.
The most competitive candidates will have:
-Exemplary passion and focus on customer and user experience.
-Strong leadership skills, including the supervision, training, and mentorship of staff.
-Communicating effectively orally and in writing, including public speaking skills.
-Process improvement methodologies and human-centered design to visualize pain points and ideate potential solutionsMeet the Team! TAP
Benefits:
https:
//rc-hr.
com/temporary-medical-assignment-program-tapmap EXAMPLES OF ESSENTIAL DUTIESManage the Customer Experience portfolio and Employee Experience initiatives.
May represent and/or coordinate activities performed in the division with various County departments, boards, commissions, hearings and community groups; may represent the Assessor-Clerk-Recorder at meetings or hearings before Boards, commissions, trials, and community groups.
Plan, organize and direct the development of customer experience guidelines within the Assessor-Clerk-Recorder Department through subordinate supervisors.
Prepare and submit budget estimates for divisional operationsSeek out new partnerships and alliances, innovative system of program reporting and outcome measurement, and overall service system re-design for continuous improvement of client services.
Manage relationships with other County departments to establish Customer Service success at critical customer handoff points.
Oversee the development, implementation, and ongoing measurement of Customer and Employee Engagement Programs to enhance and develop new ACR services.
Develop and oversee programs compliant with laws, rules, and regulations and implement administrative and operational procedures to ensure accountability.
Design and conduct ongoing needs assessments for the department; compile, organize and analyze the data; rank needs accordingly, and determine what services and supports are required for the department's program; identify and assess training needs for department staff and arrange for training for optimal service to clients and constituents.
Chair the Customer Service Executive Council and Standing Commitee to bring all divisions within ACR together to support Customer Services and Employee Experience.
Define and manage Customer Experience (CX) metrics / dashboards to enable progress and measurement of CX initiatives.
Coordinate the implementation of program procedures with staff and systems personnel; develop, prepare, revise, and monitor the implementation of program plans and procedures.
Facilitate cross-divisional teams exploring, piloting, and implementing innovations to improve the customer experience and employee satisfaction / engagement.
Coordinate and supervise the hiring, assignment, training, and evaluation of subordinate staff; participate in the discipline of subordinates.
Oversee customer experience technologies.
MINIMUM QUALIFICATIONSEducation:
Graduation from an accredited college or university with a Bachelor's degree in social science, behavioral science, business, public administration, or a closely related field to the assignment.
(Additional qualifying experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.
)
Experience:
Four years in a managerial, administrative, supervisory, or staff capacity assigned primary responsibility for analysis and problem resolution recommendations related to organization operations, procedures, programs, budget, and/or personnel in a governmental agency.
This experience must have included gathering information from a variety of sources, performing basic statistical analysis, and writing reports of a standardized nature.
Knowledge of:
Principles, methods, and techniques of administration, organization, and management in a governmental or public agency environment; structures and function of local, state, and federal government and business as they relate to social services programs; advanced information gathering and statistical techniques; the elements of composition and report writing techniques; social and cultural factors affecting the needs of the community; supervision; grant writing; objectives and methods of community organization.
Ability to:
Plan, organize, and direct the operations of an organization; evaluate fiscal and operational programs, projects and procedures; develop efficient and effective program enforcement procedures, training methods and techniques; make appropriate program recommendations on budgeting and staffing; perform advanced statistical analysis and interpret the results accurately; supervise staff; compose narrative and/or statistical reports; communicate effectively verbally and in writing; speak effectively before large and small audiences; develop and maintain cooperative working relationships with a variety of department staff, government, business, community officials, and the news media; plan, organize, and manage a planning function related to social services; organize and direct community conferences and meetings.
SUPPLEMENTAL INFORMATIONVeterans' Preference The County has a Veterans Preference Policy.
Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s).
A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.
See the policy here ( Download PDF reader ).
What's Next?This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's Department of Child Support Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Reasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA).
Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above.
For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
http:
//dao.
rc-hr.
com/.
Application PeriodBASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Include relevant work experience details on resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.
A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc.
( AICE ).
GENERAL INFORMATIONIf you have any questions regarding this posting, please contact Brian Arcinas @ barcinas@rivco.
org If you are experiencing technical problems, you may contact the governmentjobs.
com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.
com or toll-free 1-855-524-5627.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting.
Click the 'Apply' link located on this page to submit your application.
For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.
rc-hr.
com.
A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL INSURANCE:
A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit.
Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.
Note:
Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits.
See the list here.
MISCELLANEOUS RETIREMENT:
County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
Tier I (Classic Member - Formula 3% @ 60):
Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions.
The employee contribution is eight (8%) percent.
Tier II (Classic Member - Formula 2% @ 60):
Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside.
The employee contribution is seven (7%) percent.
Tier III (PEPRA New Member - Formula 2% @ 62):
Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
As of July 1, 2020, the employee contribution is 7.
25% and subject to change annually.
A new member is defined as any of the following:
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as classic members.
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only.
Additional questions regarding retirement formulas can be sent to retirement@rivco.
org or by calling the Benefits Information Line at (951) 955-4981,Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you.
CalPERS is governed by the Public Employees' Retirement Law.
The Retirement Law is complex and subject to change.
If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION:
Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
401(a) MONEY PURCHASE PLAN:
County contribution of $50 per pay period towards choice between two 401(a) plan providers.
ANNUAL LEAVE (Bi-Weekly Accrual):
0 < 36 months = 8.
92 Hours36 to 108 or more months = 12.
00 HoursMaximum Annual Leave accumulation is 1,800 hours.
Employee may receive pay in lieu of up to 80 hours per calendar year.
Agency/Department Head may approve an additional 80 hours.
HOLIDAYS:
Normally 12 paid holidays per year.
BEREAVEMENT LEAVE:
5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances).
BASIC LIFE INSURANCE:
$50,000 of term life coverage.
Premiums are paid by the County.
Additional Supplemental Life plan is available for employee purchase.
LONG-TERM DISABILITY (LTD):
Benefit pays 66.
67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65.
Benefit can be coordinated with other available leave balances to provide up to 100% of pay.
POST RETIREMENT MEDICAL CONTRIBUTION:
A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the Management Resolution or applicable bargaining unit.
OTHER:
There may be other benefit provisions as specified in the applicable Memorandum of Understanding, Management Resolution, or Salary Ordinance.
Please contact the recruiter listed on the job posting directly for more information.
About the Company:
County of Riverside The County of Riverside offers an aray of professions, careers, and opportunites within over 40 diverse departments California's fourth largest county by population is expanding its economy, working to make Riverside County as business-friendly as possible and using health and recreations strategies to make the county a healthier place for residents.
Each year, millions visit the county to take advantage of the glorious desert winter, attend the Riverside County Fair and National Date Festival, the Balloon and Wine Festival, the Palm Springs International Film Festival, the Coachella and Stagecoach mega-concerts, the Paribas Open at the Indian Wells Tennis Center and the Humana Challenge, the golf tournament formerly known as the Bob Hope Classic.
All those, combined with a rich cultural heritage and frontier history, make Riverside County a great place live, work, and play.
With rivers, mountain peaks, deserts and fertile valleys, Riverside County offers diversity that few locations can match.
More than two million people live in Riverside County, taking advantage of affordable housing, nearby beaches, mountains, hiking and bike trails, the Wine Country near Temecula and resorts that offer oases in the desert.
Company Size:
10,000 employees or moreIndustry:
Government and MilitaryFounded:
0.
Estimated Salary: $20 to $28 per hour based on qualifications.
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