Salesforce Project Manager

Company Name:
CyberSearch, LTD


Salesforce Project Manager
Location: Riverside, CA
Length: 12+ months
Start: ASAP
Interivew: phone
Rate: OPEN - ALL INCLUSIVE - no expenses

4+ years of Salesforce delivery experience, including components such as Salesforce Service Cloud, knowledge management, Salesforce Communities portal, reporting and dashboards.
Deep understanding of CRM practices.
SaaS experience
Superior problem resolution skills
Solid project management, budget and risk management experience
Demonstrated ability to lead large Salesforce Call Center/ Customer Service teams.
Ensure project deliverables meet technical requirements as well as stakeholders' expectations.
Accountable for all project deliverables and documentation.
Demonstrate understanding of how various issues affect the overall outcome of projects.
Manage and maintain working relationships and consistently deliver high-quality services.
Ensure operational success and execution by working within PMO and project standards.
Work with business resources to manage detailed business requirements to support Salesforce Service Cloud implementation within the scope of prioritized initiatives.
Manage the collection of comprehensive functional requirements documents, use cases, test conditions, test scripts, and training documentation to support the successful implementation of initiatives and processes.
Document and gather IT and business approvals for detailed requirements and designs.
Partner with business teams and/or IT Applications staff to design and deploy solution design changes to applications functionality and processes to meet changing strategic/operational needs.
Oversee the configuration of Salesforce Service Cloud to meet approved solution designs.
Manage all application test cycles from end to end with relevant IT and Business participants.
Highlight process improvements to gain efficiencies.
Effectively communicate with business stakeholders and IT professional to ensure that projects and enhancements delivered meet the agreed upon needs of the business.
Bachelor's degree in business or technology; 4+ years' experience with Salesforce Service Cloud or CRM System Implementation Experience a MUST
Salesforce Service Cloud certification a plus
Demonstrated advanced knowledge and understanding of project management concepts, practices, standards, and processes.
Cross-functional and Agile Experience are required
Exceptionally strong communication skills (both written and verbal), excellent interpersonal skills and solid analytical skills are required

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