Front Desk

Company Name:
Gentle Dental
Gentle Dental is seeking an experienced Front Desk Person whose passion is making things happen. Patients want to know three things: What do I need? Why do I need it? And most importantly these days, How much will it cost? Our front desk people are multitasking superheroes who steer our patients towards the treatment they need and offer them a financial roadmap. Are you talented, highly motivated, hardworking and passionate about your career? If so, Gentle Dental is looking for you!
Duties & Responsibilities:
- Discuss treatment options, establish treatment schedules, and prepare financial arrangements with patients.
- Monitor each patients progress to ensure completion of dental treatment plan and report patient status to attending doctor as well as enter and track patient treatment plans in computer system.
- Be knowledgeable in various insurance plans, manuals, exclusions and limitations.
- Ensure that all forms for acceptance (predeterminations to third parties benefit providers) have been submitted and patients have been notified of status and their financial responsibilities.
- Manage consultation reports and progress.
- The ability to complete all tasks and duties assigned to front office personnel.
- Actively participate as a contributing member of the office staff team to achieve patient satisfaction and office production goals.
- Perform other duties as assigned.
Qualifications:
- A minimum of 2 to 5 years customer service experience.
- Must have excellent verbal and written communication skills.
- Computer literate a must (QSI experience is a plus).
This postion will be split between two offices, on in Rancho Cucamonga and the other in Riverside
We aim to provide our network of affiliated doctors and staff with a competitive benefits package, which include: medical, dental, vision, life insurance, 401K plan, PTO, CE credits, and career opportunities to advance with the company.

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