Case Manager for Investigations Company

We are an established fast paced private investigations firm who is currently recruiting for a full-time Case Manager. The Case Manager is responsible for the overall task of developing pre-surveillance data, investigative plans monitoring daily field operations, reviewing surveillances for quality, and assessing our work product to make additional recommendations to clients for the defense of a claim.

Qualifications:

BA degree in Criminal Justice, Business, Communication, or related fields.
Must have previous experience managing a minimum of 5 employees.
Experience with Microsoft office and ability to learn/adapt to complex computer programs.
Excellent communication, proofreading, and writing skills.
Willing to work long hours and weekends.

Essential Duties & Responsibilities:
On-call 24 hours a day to respond to field investigator issues and provide support to Surveillance Director.
Mandatory daily weekday start time of 7:30 am.
Typical work week is 50 - 60 hours per week.
Assigned to monitor and develop business relationships with clients.
Proactive measures - Record game plan or follow-up actions in each file by end of day.
Recommend daily scheduling issues for consideration.
Open or secure office at closing as required.
Perform database searches as necessary.
Compile daily investigator billing, statistical data and review timesheets for accuracy.
Review case files and work product for QC issues prior billing.
Support the Surveillance Director with the necessary interim status calls and coordinate updates and additional authorization per client specifications.
Insure that special instructions for mandated client updates are completed before departing the office each evening.
Maintain the back-up case board for effective and timely assignment to field personnel.
Assist n the coordination of scheduling, communication and operational efficiency between the Tustin and Riverside offices.
Perform additional duties assigned by the President which falls within the scope to this position.








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